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General conditions
 

Contents
These conditions apply to the sale of all the language courses mentioned on the website www.ruysschaert.be and in the brochure, unless expressly stated otherwise by written agreement. The buyer explicitely accepts these conditions  when enrolling on a language course at Ruysschaert Language Academy. 

Price
Only the price list and the general sales conditions stipulated at the time of enrolment on the website www.ruysschaert.be are applicable. Information concerning current prices can be requested by e-mail from info@ruysschaert.be.
Included in the price: accommodation, 4 meals per day (breakfast, lunch, snack, dinner), lessons and lesson equipment, group activities and services as described in the programs. Moreover, there is accident insurance to cover any accidents during the course. Ruysschaert cannot be held liable for any accidents that occur during the journey to or from the course.
Not included: transport to and from the course location, personal expenses (at the bar), repatriation and cancellation insurance, all risks insurance (loss or theft of baggage or valuables).

Payment
After the enrolment has been processed and you have received confirmation by e-mail, the advance should be paid within 15 days. The remaining amount must be paid within 45 days of the enrolment date. If enrolment occurs fewer than 7 days before the start of the course, the full amount must be paid within 3 days, and before the start of the course at the very latest.
You can only be 100% sure of your place from the moment you have paid the full amount. Participation in the course can be refused by one of the parties if the full payment has not been made. The full amount must be paid before the start of the course.
If payment is partly or wholly made by a third party you need to mention this upon enrolment. The
customer is responsible for payment of any amounts that have not been paid by a third party.

Cancellation by the client
Any cancellations must be in writing.
If enrolment is cancelled more than 90 days before the start of the course, the client will  have to pay 60% of the participation fee.
If enrolment is cancelled between 89 en 45 days before the start of the course, the client will have to pay 80% of the participation fee.
If enrolment is cancelled between the 44th day and the start of the course, the client will have to pay the participation fee in full.
There can be no right of withdrawal given that the course begins on a fixed date (article VI.53 Code of Economic Law).

Circumstances beyond one's control (Force Majeure)
If, due to circumstances beyond the control of the parties and whereby blame cannot be attributed to one of the parties, or it is impossible for Ruysschaert Language Academy vzw to allow the course to go ahead on the planned date, or it is unreasonable for Ruysschaert Language Academy vzw to demand that the course go ahead on the planned date, Ruysschaert Language Academy vzw has the right to 1/ suspend the execution of its engagement and to reschedule the course to a later date or 2/ to allow the planned course to go ahead digitally, excluding accomodation.
Force majeure does not put an end to the agreement between the client and Ruysschaert Language Academy vzw.
When a course is moved to a later date, the client must still pay the fee in full and is not entitled to receive any payment for damages. If the course takes place via a digital platform, the client shall be obliged to pay the course fee in full but excluding accommodation which amounts to 26% of the total amount, and he shall not be entitled to any form of compensation for damages. The specificities surrounding cancellation are not applicable when a course is rescheduled.
Cases of force majeure include (this list is not necessarily exhaustive): strikes, company blockades, industrial disputes, lack of energy and or telecommunication supplies, exceptional serious general disruption to transport services, actions or inactions of public authorities, wars, terrorist attacks, natural catastrophes, epidemics.
Cases of force majeure explicitly exclude student illness.

Early departure
Absence, just as early departure during the course will not be compensated. Breach of the course rules or inacceptable behaviour can lead to immediate exclusion from the course, whereby the decision of the organiser is binding, without the client being entitled to claim damages or reimbursement. If their child is excluded from the course, parents must come and collect him/her that same day.

Liability
Ruysschaert is not responsible for theft of, loss of and /or damage to personal belongings that the pupils brought with them, nor for pupils who leave the institute during a language course.
The pupil is held liable for damage to buildings, equipment or third parties. All associated costs will be charged to the pupil(s) and/or his/her/their parents.

Privacy
By enrolling on a language course and accepting our general conditions, our privacy policy and the course rules, you expressly agree to the processing of the use of communicated personal information for ends such as administration of the customer base, the organisation of the course and invoicing.
Furthermore you agree to the use of your information for marketing purposes and personalised advertising.
In accordance with General Data Protection Regulation, which came into force on the 25th of May, 2018, every client has the right to access information concerning the handling of his/her data. You can ask to access your data in order to improve, complete or delete them.
Moreover, Ruysschaert has a duty to be able to demonstrate what personal information has been collected, for what aim the data are used and in what way the security of these data can be guaranteed. You can read more about this in our Privacy Policy.

Photographic material
During the enrolment procedure the customer gives the organiser permission to take atmospheric photos during the course. Such photos might show images of the pupil and can and may be used in advertising by the organiser in any form (folder, internet...). If no visual material of your child may be produced or used this must be stated in writing by e-mail or by post before the start of the course.

Medical Certificate
Parents undertake to let us know whether a pupil is allergic to any particular common medicines and/or foodstuffs. Unless specifically stipulated otherwise it will be assumed that the pupil is not allergic to conventional medicines, that he/she is in good health and can participate without problem in all activities and can partake of all meals. Parents hereby give permission to the organiser to administer basic medical care in cases of common symptoms (fever, pain, wounds...) without consulting a doctor or physician, whereby the organiser undertakes to act just as any other person in the same circumstances. The organiser undertakes to alert parents in cases where symptoms are severe and to contact a doctor or physician immediately.

Applicable law
All agreements entered into with Ruysschaert shall be governed by Belgian law. In the event of a dispute the Belgian courts have exclusive juristiction. 12/09/2019

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